Customer Service Representative
A mobility solutions company in North Sacramento is seeking a Customer Service Representative (CSR) to provide administrative support, coordinate client services, and assist with insurance-related inquiries. This is an excellent opportunity for someone detail-oriented, organized, and passionate about making a difference in clients' lives.
Location: North Sacramento, CA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $21.00 - $24.00 per hour
Key Responsibilities:

• Client Support: Answer incoming calls, assist clients, caregivers, and clinicians, and follow up on inquiries.
• Scheduling: Coordinate evaluation, delivery, and repair appointments.
• Insurance & Billing Assistance:
  • Answer questions about co-pays, coverage, and out-of-pocket costs.
  • Verify insurance eligibility and benefits.
  • Assist clients in understanding their financial responsibilities related to services.
• Order Processing: Verify client information, input equipment details, check funding eligibility, and assist with work orders.
• Data Entry & Documentation: Maintain accurate records, scan documents, and ensure proper filing.
• Inventory Assistance: Support inventory tracking and documentation as needed.
• Compliance & Training: Stay updated on company policies, complete assigned training, and maintain compliance with procedures.
• Follow-Up Calls: Conduct client outreach to confirm service satisfaction, insurance updates, and order status.

Qualifications:

• High School Diploma or GED required.
• Strong customer service and communication skills (phone and email).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Highly organized with strong attention to detail.
• Medical insurance experience is beneficial, especially in verifying coverage, explaining co-pays, and coordinating benefits.
• Ability to multitask and work independently in a fast-paced environment.

Why Join?

• Opportunity to make a meaningful impact in clients' lives.
• Stable, full-time position with growth potential.
• Supportive and team-oriented work environment.
• Comprehensive training and ongoing learning opportunities.

Apply today! We’re looking for a dedicated professional to join our team.