Account Manager
Express Employment Professionals is seeking an experienced and customer-focused Account Manager for a growing sheet metal fabrication company in Natomas. This role serves as the primary point of contact for customers, supporting projects from initial inquiry through production and delivery. The ideal candidate enjoys building relationships, coordinating with multiple departments, and ensuring customers receive exceptional service.
Location: Natomas, CA Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Pay: $23.00 – $26.00 per hour DOE
Position Type: Full-Time | Long-Term Opportunity
Position OverviewThe Account Manager will work closely with customers, sales, production, and operations teams to manage orders, provide quotes, coordinate project details, and ensure a seamless customer experience. This is a highly visible role requiring strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment.
Key Responsibilities

• Serve as the primary point of contact for customer accounts
• Build and maintain strong customer relationships through phone and email communication
• Prepare and follow up on quotes, bids, and pricing requests
• Enter and manage customer orders within the ERP system
• Coordinate with production, purchasing, and shipping departments to ensure on-time delivery
• Monitor order status and provide customers with updates throughout the production process
• Review customer specifications, drawings, and project requirements for accuracy
• Resolve customer concerns and coordinate solutions with internal teams
• Maintain accurate account records, order documentation, and customer communications
• Assist with project tracking, scheduling, and administrative support as needed
• Identify opportunities to strengthen customer relationships and grow business within existing accounts

Qualifications

• Previous account management, customer service, inside sales, project coordination, or sales support experience required
• Manufacturing, metal fabrication, construction, or industrial industry experience preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Experience using ERP systems or order management software preferred
• Strong attention to detail and ability to manage multiple projects simultaneously
• Professional, customer-focused attitude with strong problem-solving skills

Why Join?

• Stable, full-time opportunity with a growing company
• Competitive pay based on experience
• Collaborative team environment
• Opportunity to work closely with customers and production teams
• Career growth potential within a thriving manufacturing operation

If you enjoy customer interaction, project coordination, and building long-term client relationships, apply today with Express Employment Professionals!
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