Express Employment Professionals2255 Watt Ave Suite 50, Sacramento CA 95825Phone: 916-485-6923Email: sacramentocane@expresspros.com Heavy Equipment Service ManagerLocation: West Sacramento, CACompensation Range: $90,000 - $100,000Direct Hire, Full TimeCandidates with experience managing service operations for heavy equipment dealerships, construction equipment dealers, equipment rental companies, commercial fleet organizations, or industrial equipment service providers are strongly encouraged to apply.Position OverviewWe are seeking an experienced Heavy Equipment Service Manager to lead a high-performing service operation supporting heavy equipment, construction equipment, industrial machinery, and related equipment fleets. This leadership role is responsible for overseeing daily service operations, technician performance, customer satisfaction, financial results, safety compliance, and long-term departmental growth.The ideal candidate will bring strong leadership experience from a heavy equipment dealership, construction equipment dealer, equipment rental organization, commercial fleet operation, agricultural equipment company, or industrial service environment. This position requires a hands-on leader who can effectively manage people, processes, and performance while maintaining a strong focus on operational excellence and customer satisfaction.Key ResponsibilitiesService Operations & Financial Performance

• Lead and manage all day-to-day service department operations
• Oversee work order management, workflow scheduling, work-in-progress (WIP), and warranty administration
• Monitor department profitability, labor recovery, technician productivity, efficiency, and overall operational performance
• Review service metrics and implement improvements to maximize performance and customer satisfaction
• Support inventory control, shop operations, tooling, and service resources
• Coordinate workflow between service, parts, sales, rental, and administrative departments
• Drive continuous improvement initiatives focused on operational efficiency and service excellence

Leadership & Team Development

• Lead, coach, mentor, and develop technicians, service coordinators, and support personnel
• Participate in recruiting, interviewing, hiring, onboarding, and employee development
• Conduct performance evaluations and provide ongoing coaching and accountability
• Foster a culture of professionalism, teamwork, safety, and customer service
• Facilitate team meetings, training initiatives, and communication of company objectives and policies
• Support technical problem-solving and escalation management

Customer Service & Business Development

• Build and maintain strong customer relationships
• Address escalated customer concerns and service-related issues
• Support service estimating, repair communication, and customer follow-up activities
• Ensure customer expectations are met regarding quality, communication, and turnaround times
• Collaborate with sales and rental teams to support customer needs and business growth opportunities
• Participate in strategic planning and operational improvement initiatives

Safety & Compliance

• Promote and enforce company safety standards and OSHA compliance
• Oversee safety inspections, incident reporting, and compliance documentation
• Coordinate required certifications, training programs, and facility safety initiatives
• Ensure compliance with environmental, safety, and operational regulations

What Makes Someone Successful in This Role

• Strong leadership presence with the ability to drive accountability and team performance
• Solid understanding of heavy equipment service operations and technician management
• Excellent organizational, communication, and problem-solving abilities
• Customer-focused mindset with a commitment to service excellence
• Strong business acumen with experience managing budgets, labor performance, and profitability
• Technically credible and capable of building trust with technicians and customers alike
• Proficiency with service management software, reporting tools, and business systems

Required Qualifications

• 5+ years of leadership experience within heavy equipment, construction equipment, equipment rental, agricultural equipment, commercial fleet, industrial machinery, or a related service industry
• Proven experience managing technicians in a customer-billed repair environment
• Strong understanding of service department operations, workflow management, labor recovery, and technician productivity
• Experience managing work-in-progress (WIP), operational metrics, and performance accountability
• Demonstrated success leading teams and developing employees
• Strong customer service and relationship management skills
• Proficiency with Microsoft Office and service management systems
• Valid driver's license with an acceptable driving record

Preferred Qualifications

• Experience with heavy equipment dealerships, construction equipment dealers, equipment rental organizations, or industrial service companies
• Experience leading teams of 15–30 employees or more
• P&L responsibility and departmental budgeting experience
• Experience with manufacturer warranty programs and service processes
• Familiarity with OSHA compliance and industrial safety programs
• Associate's or Bachelor's degree in Business, Management, Engineering, or a related field

Career Growth OpportunityThis position offers significant opportunity for long-term career growth and leadership advancement. We are seeking a leader who is committed to developing people, improving operations, and contributing to the continued growth and success of the organization.Compensation & Benefits

• Competitive base salary
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid vacation and holidays
• Company-paid life insurance
• Profit-sharing opportunities
• Professional development and leadership training